Frequently Asked Questions
Please read our FAQ before sending us a message.
Looking for free delivery in Australia? We’ve got you covered! However, some areas may require an additional delivery fee. Not to worry though, we’ll calculate the cost and send you a quote if free delivery isn’t possible.
We prioritize your safety and hence only accept direct bank transfers currently.
Expect a maximum turn around time of 6 weeks for our services, although our average time is 4 weeks. Occasionally, some cases may require a bit more time, but we strive to complete all projects within this timeframe.
Discover peace of mind whilst shopping with us. Your privacy and safety are our top priorities. We utilise advanced security measures to safeguard all your personal information, ensuring it is kept confidential and protected. Rest easy knowing that your privacy is in trusted hands when you shop with us online.
Once you’ve placed your order, we kick off our production process pipeline. Our dedicated team carefully reviews your order and ensures that all the details are accurate. Then, our dedicated production team jumps into action, Thereafter meticulously packing and preparing your items for fastest possible dispatch. We maintain open communication with you throughout the entire process, providing updates on your order’s progress until it’s safely delivered to your doorstep or depot. Your satisfaction is of the utmost importance to us, and we pride ourselves on providing a smooth and seamless experience from start to finish.
When your payment is done, we guarantee that you’ll be receiving a tax invoice and a warranty certificate for your purchase. So not only will you have proof of payment, but you’ll also have peace of mind knowing your product is protected.
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We’re open Monday – Friday, 8 a.m. – 7:30 p.m. ACST